Privacy Policy

Granite & Stone Gallery (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information collected through our website, graniteandstonegallery.com.au, our showroom, and our dealings with you by phone, email or in person.

What we collect

The personal information we collect depends on how you interact with us, and may include:

  • Your name, phone number, email address and postal or delivery address
  • Details about your project or enquiry, such as the products you are interested in and your site location
  • Payment and transaction details when you purchase from us (we do not store full credit card numbers)
  • Records of our communications with you, including quotes and order history
  • Technical data collected automatically when you visit our website, such as your IP address, browser type, pages viewed and referring website

How we collect it

We collect personal information directly from you when you submit an enquiry or quote request through our website, contact us by phone or email, visit our showroom, or make a purchase. We also collect limited technical information automatically through cookies and similar technologies when you browse our website (see “Cookies and analytics” below).

Why we collect it

We collect, hold and use your personal information to:

  • Respond to your enquiries and provide quotes
  • Process and fulfil your orders, including arranging delivery
  • Provide advice on product selection, installation and care
  • Maintain our business records and comply with our legal obligations
  • Improve our website, products and services
  • With your consent or where permitted by law, send you information about our products and promotions (you can opt out at any time)

Cookies and analytics

Our website uses cookies and third-party tools, including Google Analytics and Google Tag Manager, to understand how visitors use our site and to improve its performance. We may also use advertising services such as Google Ads and Meta (Facebook/Instagram) tools, which use cookies to show you relevant advertising on other websites based on your visit to ours.

These tools collect information such as your IP address and browsing behaviour in aggregated or pseudonymous form. You can manage or disable cookies through your browser settings, and opt out of personalised advertising through Google and Meta’s ad settings. Disabling cookies may affect some website functionality.

Who we share it with

We do not sell your personal information. We may disclose it to third parties only where necessary to serve you or run our business, including:

  • Delivery contractors and freight providers, to fulfil your order
  • Payment processors and financial institutions, to process transactions
  • IT, website hosting and marketing service providers who support our business
  • Professional advisers, or government bodies where required by law

Some of our service providers (such as analytics and cloud services) may store or process information on servers located overseas, including in the United States. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes secure systems, access controls and staff practices appropriate to the size of our business. We retain personal information only for as long as it is needed for the purposes described above or as required by law, after which it is securely destroyed or de-identified.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond within a reasonable period and will not charge you for making a request.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Third-party links

Our website may contain links to third-party websites, including social media platforms such as Instagram. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date of the last update shown above.

Contact us

Granite & Stone Gallery

U1/41 Mulgul Rd, Malaga WA 6090

Phone: +61 447 966 601

Email: info@graniteandstonegallery.com.au